We have had several people contact us lately about forms not being acknowledged when submitted - 99% of the time it's because we haven't received it and again it's usually down to human error.
The system has been tested with a test submission which we received fine so there is not anything as far as we can see wrong with the system.
It's really important for us to gain the correct information to put you on the correct trek and allocate the correct horses that the rider forms on the website are filled in correctly.
Therefore, the form has had mandatory questions built in to make sure that all questions are answered before submitting.
Below are some examples of what happens when you don't submit the form correctly and what to look out for when you do, with explanations underneath.
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First - please make sure you tick the "Agree to Terms and Conditions" box and complete the reCaptura image check to stop bots sending us junk mail. Failure will prevent the form being submitted.
2. Anything with "choose an option" must be filled in, in this case if there is "no rider 2/3/4" select N/A from the drop down menu.
3. Make sure that there is nothing highlighted red. Some sections each field needs an entry. If there are less than 4 riders for instance here; "Not Applicable (no rider 2/3/4) need to be selected in each instance.
4. Once a form is submitted successfully you should receive this message....
5. ...and this email should come to your inbox. If on Gmail check the "updates" tab if activated, on hotmail check your spam folder. If you haven't received it, it means you have entered your email address incorrectly.
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We check our spam folder regularly and our web host also keeps a list of submitted forms. If you have had a confirmation of submission and we haven't got back to you within 24 hours, please send us an email to brendonmanortrekking@gmail.com and we will have a look for you.